- vickileonardoAsked on September 15, 2017 at 05:32 AM
This is my first time using JotForm, and so far I really like it a lot. It's so easy to use! I'm looking forward to getting my sales campaign started with JotForm.
I'm a little stuck at the end of the workflow I'm setting up, so I hope you can help.
I've set up a JotForm to collect payments, and it's linking to PayPal just fine. I haven't had any customers yet, but I'd like to know what happens to the subscriber after they've made their payment.
When I've used Paypal myself to pay for things I'm often taken back to the website I was purchasing from. In this case I'm going from my website to my JotForm and then to PayPal. Does PayPal take the buyer back to the JotForm I've set up? Does it take them to the thank you page or do they just stay on the PayPal screen?
After they've paid, I want to send them to my scheduling site. However, I don't want them to get the scheduling link unless they have actually paid.
Is there a way to redirect the buyer to a different page? Should I put the scheduling link in the thank you page, or set up an autoresponder to send the scheduling link?
- JotForm SupportMarvihAnswered on September 15, 2017 at 10:07 AM
By default you will need to click the "Return to merchant" to redirect it to your "Thank you" page.
But you can change your paypal "Seller Account" redirect page using this guide. https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/Redirect-to-new-URL-after-payment/td-p/15727
- vickileonardoAnswered on September 18, 2017 at 03:04 AM
I have a Mail Chimp and a PayPal integration set up on my photography session deposit form. I'll try to explain my question as best I can, but I'm new at this, so bear with me.
I set up a Jot Form for collecting a deposit payment with a Mail Chimp integration. The idea was that when people make payment, they would be automatically added to my list in Mail Chimp. As people are added to that list, a campaign in Mail Chimp would be triggered to automatically send each one an email with a link to the scheduling screen.
If someone fills out my form and then doesn't follow up with their payment, they would automatically get the scheduling screen email if both the PayPal and Mail Chimp integrations are triggered when the person clicks the submit button. I'll have to check that payment has been made by each client before I can honor their appointment choice.
So my question is....are both of the PayPal and Mail Chimp integrations triggered when the subscriber clicks submit? Or does Jot Form get confirmation that the person has made a payment through PayPal before it triggers the Mail Chimp integration?
If they are both triggered on submission, I'll have to manually confirm payment has been made before I let Mail Chimp send the scheduling screen email. I just need to know how it works.
- JotForm SupportChriistianAnswered on September 18, 2017 at 04:35 AM
So my question is....are both of the PayPal and Mail Chimp integration triggered when the subscriber clicks submit? Or does Jot Form get confirmation that the person has made a payment through PayPal before it triggers the Mail Chimp integration?
Please note that only submissions that have a completed payments will be able to be sent to MailChimp. If the user of the form doesn't complete the payment, it will be marked as Incomplete Payments and will not be sent to MailChimp. To know about PayPal Incomplete Payments, please refer to this guide: Paypal Incomplete Payments FAQ.
To view Incomplete Payments, please refer to this guide: How to View Incomplete Payments.
If you have further questions or need further assistance, please let us know.