Downgrade

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    Yotalo
    Asked on September 15, 2017 at 09:35 AM

    Hi, 

    I want to downgrade my account to free. Does that mean all forms will be deleted ? Or can I save x amount of forms (the max that are allowed in the free account) ? 

    Many thanks 

  • Profile Image
    John_Benson
    Answered on September 15, 2017 at 11:47 AM

    I checked your account and you currently have 35 Forms. If we downgrade your account back to free user, your 35 forms will not be deleted and it will still work as intended. Unfortunately, you will not be able to create or clone a new form because the free account can only accommodate 5 forms.

    To downgrade your account back to free user, please follow this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    If you have any questions, please contact us again. Thank you.

  • Profile Image
    Yotalo
    Answered on September 15, 2017 at 12:12 PM

    Ok many thanks!