Unable to create PDF version of form

  • Profile Image
    IBGC
    Asked on September 15, 2017 at 11:45 AM

    Dear Support team,

    When I click on the "create PDF" option so that I can print out the form created, it says working with a spinning wheel but it never creates the form.

    I tried using different browsers but it does not seem to make a difference.

    Would you have any suggestions or workarounds on how to fix this?

    Best, 

  • Profile Image
    Marvih
    Answered on September 15, 2017 at 01:13 PM

    Would this be the form you are referring? http://www.jotform.us/form/52045642455150 if not can you please give us the URL or form ID.

    I tried cloning this one, and it took around 30-45 seconds to get finished and downloaded.

     

     

  • Profile Image
    IBGC
    Answered on September 18, 2017 at 09:55 AM

    Hi Marvih,

    Thanks for looking at this form me.

    That is indeed the correct form.

    Unfortunately when i click on the Create PDF form it keep saying is "Working" no matter how long it leave it for (I left it for 20 minutes before giving up).

    Would you have any suggestion, or alternatively would you be able to send me the PDF version of the form?

    Thank you very much in advance.

    Best,

    Carlo

  • Profile Image
    Marvih
    Answered on September 18, 2017 at 11:14 AM

    I have cloned your form on your account. Can you please try that cloned version instead.