What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    returning to complete forms

    Asked by gwc on August 30, 2012 at 10:37 AM

    Hi 

    I created a form on behalf of somone, which they then imported into there own account.  However now they've done that, we can't get it to return to incomplete forms using the URL session, i.e. http://form.jotform.us/form/224245395xxxxxx?session=email. It worked absolutely fine when I created it in my account, however that is not longer the case.  Any ideas

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    JotForm Support

    Answered by Goldo on August 30, 2012 at 12:41 PM

    Have you check the form ID? as it will change when they try to import it to their own account. Moreover, provide us the form ID so that we can check.