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    Form Times Out when completed on Apple products. Form does not allow iPad users to fully complete form

    Asked by wegoshop on August 30, 2012 at 11:50 AM

    I am getting reports that Mac Book users are running into a problem of the form timing out upon submission. I am also getting reports that iPad users are not able to complete the form, specifically when they are filling out section {whatWould30} they are not able to make the list as long as they want, they are stopped after an undetermined amount of lines. I cannot duplicate the problem because I do not have any Apple products to test with. 

    Page URL:
    http://form.jotform.us/jsform/21765802042145

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 30, 2012 at 03:07 PM

    The problem is that the URL you are using as Thank You URL is broken:

    http://www.wegoshop.com/order-thank-you.html

    Your domain does not seem to be working at this moment.

    When I changed the Thank You page back to defaults, your forms started submitting fine. 

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    Answered by wegoshop on August 30, 2012 at 03:21 PM

    The thank you URL is not broken and is working fine, as it has been for the past 13 years. You were probably experiencing a problem because you were on an Apple device, which is exactly my point.

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    JotForm Support

    Answered by jonathan on August 30, 2012 at 09:25 PM

    @wegoshop

    Hi, I was able to test the form on an Ipad device and Mac book, -- submitted the form and got the Thank you page...

    on Ipad

    and on Mac

     

    You may be able to see the test 2 submissions I did on your form submission page.

    Perhaps if you can share with us more details on how we can re-produce the timed-out issue on the device, then we will check further.

    Please inform us if the issue persists.

    Thanks.