- CharAsked on August 30, 2012 at 11:53 AM
> 1) Our company is utilizing jotform to collect annual report information from employees who work all over the world. We have two staff (one in S America the other in Asia) who have started their report and here is what is occuring:
> ASIA: I started to fill this out, clicked "save and continue" at the
> end of each section, yet when I try to access it again, I keep getting
> a blank form S AMERICA: I've filled this form out two different times
> and each time when I return to continue I'm not finding any of the information that should have been saved.
> I'm hitting save and continue after each page is filled out.
> Please advise... I was deep into the forms and lost connection.... I
> so hope I don't have to start over for the third time.
> jotforms response: You can return to your form at any time by visiting
> Here is our link: http://form.jotform.us/form/22205534294146
> 2) Additionally, jotform is not notifying our generic email address (firstname.lastname@example.org) with each completion. We have received a few, however have had to go into jotform to pull several others.
- JotForm FounderaytekinAnswered on August 30, 2012 at 02:10 PM
We had a database replication lag that caused this problem. It should be resolved now. If it continues please let me know.