Save function error

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    Asked on August 30, 2012 at 11:53 AM

    > 1) Our company is utilizing jotform to collect annual report information from employees who work all over the world. We have two staff (one in S America the other in Asia) who have started their report and here is what is occuring:

    > ASIA: I started to fill this out, clicked "save and continue" at the

    > end of each section, yet when I try to access it again, I keep getting

    > a blank form S AMERICA: I've filled this form out two different times

    > and each time when I return to continue I'm not finding any of the information that should have been saved.

    > I'm hitting save and continue after each page is filled out.

    > Please advise... I was deep into the forms and lost connection.... I

    > so hope I don't have to start over for the third time.

    > jotforms response: You can return to your form at any time by visiting


    > Here is our link:

    > 2) Additionally, jotform is not notifying our generic email address ( with each completion.  We have received a few, however have had to go into jotform to pull several others.

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    Answered on August 30, 2012 at 02:10 PM

    We had a database replication lag that caused this problem. It should be resolved now. If it continues please let me know.