Part of my form isn't showing up

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    Asked on September 15, 2017 at 08:56 PM

    I made a form and for some reason the shipping address portion isn't showing up on my form. It shows all the rest of the information but that and that is what I need most. It shows up being there then when I preview it, it doesn't show up. How do I get it to work?



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    Answered on September 16, 2017 at 12:08 AM

    We would like to apologize for any inconvenience this is causing you. I have checked your form and I have reached its last page that has the Shipping Fee field —

    May we know if your form is embedded on a website? And if it is, can you please share with us the link to the website where it is embedded so we can check?

    We will wait for your response.

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    Answered on September 17, 2017 at 07:43 PM
    I had to put that separate box on there because the actual shipping address
    wouldn't link for some reason. I want this one to be on it. It shows up on
    my form but then when I publish it it disappears.
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    Answered on September 17, 2017 at 11:18 PM

    I have cloned your Jotform and see that there is a condition set on the form to display the Shipping address field. Also, the rule in the condition is set to the field after the address field. 

    Please try disabling or correcting the condition after moving the 'pick up or ship out' field to before the address field.

    Hope this information helps!