Radio/Checkbox Button designed in Advanced Designer - "Other" button not keeping the design

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    AgilityAssoc.Canada
    Asked on September 16, 2017 at 02:13 PM

    Hello,

    When using Advanced Designer on form 72585319308967, I selected an option for radio buttons. I then noticed if I have the Other option turned on that button will not format like the others, stays as default.

    This is happening on two forms I creating.

    Is there a way to fix this and should it not look the same?

    Thank you, Robert

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    Nik_C
    Answered on September 16, 2017 at 05:12 PM

    I checked what you described Robert, and you're absolutely right. I will forward this issue to our backend team for a fix.

    We'll inform you when it's done through this thread.

    Thank you for reporting this to us.

    Cheers.

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    AgilityAssoc.Canada
    Answered on September 16, 2017 at 08:40 PM

    OK Thanks, Regards Robert

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    Nik_C
    Answered on June 04, 2018 at 12:17 PM

    Hello Robert,

    This issue should be fixed:

    1528129040Screen Shot 2018-06-04 at 6.16

    We're very sorry for the delay in resolving this.

    Please check and let us know if you experience any further issues.

    Thank you!

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    AgilityAssoc.Canada
    Answered on June 06, 2018 at 10:34 AM

    Hi,

    Thanks good to know... Is this a retro fix, in other words, all forms using this "Other" option will update them selves with this fix automatically?

    thank you Robert

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    BDAVID
    Answered on June 06, 2018 at 11:55 AM

    All forms should get updated, if they do not reflect the change, please clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache  

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    AgilityAssoc.Canada
    Answered on June 06, 2018 at 01:20 PM

    Thank you, Robert