The "Thank You page" and auto-responder are not working

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    dougspector
    Asked on September 16, 2017 at 02:34 PM
    The "Thank You" after my Submit button doesn't work.  Nor does the auto responder

    thank you!

     

    www.apartmentlivinglocators.com

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    John_Benson
    Answered on September 16, 2017 at 05:43 PM

    I did a test submissions to your form and I was able to replicate the issue. 

    I cloned your form to test it further and I was not able to replicate it. I have cleared your form cache from our server to fix the issue. I have managed to reach and see the Thank You page properly on my last submission. Here's a screenshot:

    For the autoresponder issue, I am receiving the autoresponder email properly. Here's the autoresponder email I received:

    Please try it and let us know how it goes. Thank you.

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    dougspector
    Answered on September 16, 2017 at 06:43 PM
    So, do I have to use the clone now or did you fix the original?
     
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  • Profile Image
    dougspector
    Answered on September 16, 2017 at 06:43 PM
    The auto responder is now working but still no "Thank You"
     
    ...
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    John_Benson
    Answered on September 16, 2017 at 07:16 PM

    You can use your original form. I just cloned your form to test it and check any errors on my Form Builder. 

    I am assuming you're referring to this form: http://www.jotform.com/form/70844805302149. Also, I am assuming that this is the page URL: http://www.apartmentlivinglocators.com.

    I did a test submission again and I was not able to replicate the issue. Here's the screen animation of my test submission to your page URL:

    If the issue persists, please provide the internet browser you are using. Also, please try using a different internet browser and check if the Thank You page will work.

    Let us know how it goes.