What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    the submit button doesn't show on all browsers is this correct?

    Asked by grahamdobkin on August 30, 2012 at 01:43 PM
  • Profile Image

    Answered by gori-mathew on August 30, 2012 at 02:54 PM

    Hi,

    Is the form embedded in a web page? While viewing your forms in your account, the button was visible in both Firefox and IE8.Moreover, additional tests performed at BrowserStack in versions of those browsers not available on my system, also showed no problems. So, I'm guessing it's likely an issue of the web page affecting the form's display.

    However, without the benefit of seeing the page, I can only suggest replacing the current form code with its iFrame equivalent. If that doesn't work, please provide the URL of the web page and we'll have a look at the source to see if we can pinpoint the cause.

     

  • Profile Image

    Answered by grahamdobkin on August 31, 2012 at 03:47 AM
    Hello.. Thank you for responding.
    Its fine on a google search and opening it on internet explorer because I tried the form sending it to myself.Firefox seems to be the problem.Could it be that I have a stats counter?
    Thank you.
    Graham.
    http://grahamsmotorhome.co.uk/website/Booking_Form.html
  • Profile Image
    JotForm Support

    Answered by idarktech on August 31, 2012 at 04:15 AM

    @grahamdobkin

    This is a very known problem with iWeb builder. To fix this, you have to increase the lenght of the HTML snippet where you've pasted your form code. Just hold the snippet placeholder, drag it to increase its size. Save your page and re-publish.

    Hope this helps. Thank you.

  • Profile Image

    Answered by grahamdobkin on August 31, 2012 at 05:09 AM
    Brilliant and thank you
    ..Can I leave feedback..
  • Profile Image
    JotForm Support

    Answered by idarktech on August 31, 2012 at 11:52 AM

    We're happy to hear it, grahamdobkin.  Cheers!