Users are not getting email autoresponders

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    Asked on September 17, 2017 at 06:21 AM

    My folks who are entering our event are saying they are NOT getting their email confirmation. I use the Autoresponder to go out to them when they make a submission. How long should it take for them to receive this email??

    This is a re-post of a comment on How to Edit the Email Template for Notifications and Autoresponders

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    Answered on September 17, 2017 at 09:31 AM

    The emails are usually sent immediately. Provide us with a form link or name, so we will be able to take a look.