I have a problem with sharing my form

  • Profile Image
    sanagostarsabz
    Asked on September 18, 2017 at 03:49 AM

    Hello, 

    I have created a form and I seem to have a problem with editing and sharing this form via regular IP. I CAN use a VPN to edit my form and my form sharing link can be opened using a VPN. However, without a VPN, editing page and shared link to the form cannot be accessed. I wonder if there is a restriction to the country IPs that can access to my form and if there is such thing, what could be done to edit and share my form considering applicants from my country would have the same problem.

  • Profile Image
    Chriistian
    Answered on September 18, 2017 at 05:21 AM

    Sorry for the trouble it has caused you.

    There should be no problem sharing and editing forms. I tried the edit form link with my IP and I was able to access it on my end. May we know why you are using VPN in editing the form? What country or location where you have encountered troubles in editing the form? May we know their IP's so that we can also check?

    Furthermore, if you want other people to edit your form or to work simultaneously on your form, please try the Form Collaboration feature of JotForm. Please refer to this guide: Understanding Form Collaboration.

    Let us know if you need further assistance.