Email notification: There is a colon on each line of the address field value

  • Profile Image
    Dark_Jot
    Asked on September 18, 2017 at 08:15 AM

    Hi,

    Thanks for the reply regarding removing the JotForm link, but now it seems another problem has cropped up and I can't find an answer.

    When a user completes a submission, it's received by the selected office, yet when printed the fields shown at the right are preceded with a colon.

    Are they there as a permanent fixture or is there a way to get rid of them?

    Address:

     

    : 14 Schmedt Street
    : Maryborough

  • Profile Image
    John_Benson
    Answered on September 18, 2017 at 10:34 AM

    I cloned your form and I was able to replicate the issue. The notification email added ":" colon on each line of the Address field. Here's a screenshot:

    I tried creating a new notification email and I am still getting the ":" in the Address field. 

    I will escalate this issue to our developers so they can investigate it further. We will contact you again on this thread once we have an update. 

    Thank you.

  • Profile Image
    John_Benson
    Answered on September 18, 2017 at 01:32 PM

    Update: Please try this workaround. Edit the Address field value in the notification email and add the field ID of the Address Line 1 and City. Here's what it should look like:

    Please use this guide on how to get the address field ID: https://www.jotform.com/help/92-How-to-Strip-Headers-from-Postal-Addresses-in-Email-Alerts

    Here's the result: