What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to downgrade my subscription but I am having issues canceling. Can you help?

    Asked by epicgeneration on August 30, 2012 at 03:48 PM

    When I click the downgrade button it takes me to paypal and I keep having issues saying the link is not valid.

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    Answered by pinoytech on August 30, 2012 at 04:01 PM

    Hi epicgeneration,

    Since you are using gateway Paypal for paying your subscription, here's a guide on how to cancel your subscription.

    1. Log in to your Paypal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number on that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal subscription.

    Hope this help.

    Thank you!