I would like to downgrade

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    Asked on September 18, 2017 at 01:16 PM

    Good morning,

    Would you be so kind to explain me the steps to downgrade my account?

    I would like the billing to stop as I don't need the extra premium subscription anymore.

    How long does it take?


    Thank you for your time and help.




    Mia Rodríguez Sarmiento


  • Profile Image
    Answered on September 18, 2017 at 01:34 PM

    Please refer to this link to downgrade your account


    If you need any further assistance, let us know.

  • Profile Image
    Answered on September 18, 2017 at 01:45 PM

    I have checked your account and see it is already scheduled to downgrade by the end of the current subscription period i.e., 30-Sep-2017. Also, I notice that the account is currently occupying about 900MB. Please note that the Free subscription accounts are allowed to store only 100MB of files. So, it is required for you to delete the submissions that are uploaded with files. Please note that the submissions once deleted cannot be restored in anyway.

    If you need to take a backup of your submissions, please refer to the guide below:


    Hope this information helps!