If someone didn't get the email for their form continuation...

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    teenreachorg
    Asked on September 18, 2017 at 03:31 PM

    We have a form set up to create a login.  It sends you an email with a link to continue your form.  What if the email is not working and they don't get the link? Is there a way to regenerate that link?  Say they started the form, have lots of info in there but they don't have the link to get back to it to finish it out and submit it.

    sample of the link we get: We received your submission!

    You can continue to the main form using the Form session URL:

    https://form.jotform.us/71715692089163?session=chellie8999@yahoo.com

     

    Thanks, Chellie

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    Chriistian
    Answered on September 18, 2017 at 03:45 PM

    You can still use the link below. Just replace the email with the email adress of your customer/user.

     

    https://form.jotform.us/71715692089163?session=email

     

    If that does not work, please give us the information of the users who need the link to continue the form.

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    teenreachorg
    Answered on September 18, 2017 at 04:03 PM

    Ok.  Thanks.  I have someone that said the information was not there when they went back in.  He is on comcast and I don't know if that has anything to do with it, but I have comcast and have not been getting the emails.  Anyway, he has 2 logins.  Could the 2nd one have wiped out his previous information. He used the same email.

    It is for .  "jimmy.bratton@pottsvilleschools.org" 

    He said the form took him to paypal. He didn't want to go to paypal and when he backed out of paypal his previously filled out info was gone.

    Thanks, Chellie

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    jonathan
    Answered on September 18, 2017 at 04:31 PM

    He said the form took him to paypal. He didn't want to go to paypal and when he backed out of paypal his previously filled out info was gone.

    Since the user already completed submitting the form (and reaching PayPal screen), the saved session was ended and already cleared.

    The session using the URL https://form.jotform.us/71715692089163?session=jimmy.bratton@pottsvilleschools.org will not work anymore because form was already submitted.

    Review also our user guide: How to Save Forms and Continue Later

    When the user was in paypal screen and then used the back button on the browser, it will still not allow them to go back to the previous saved session (or the form screen). 

    You can check your form submission data and you can see that the user submission was already there.

    If you need the user to make an actual payment, you can instruct them to redo the process (submit 1st form and complete 2nd form). Or just let them use directly the 2nd form but make sure they submit the form since it will not be on a saved session method.

    I hope this help. Let us know if you require further assistance.

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    teenreachorg
    Answered on September 18, 2017 at 05:26 PM

    I am not sure how I missed it, but his is there in the completed forms.  hmmm.

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    teenreachorg
    Answered on September 18, 2017 at 05:28 PM

    I am so sorry. I grabbed the wrong name. It was sborgmann@comcast.net that filled out 2 times and had the scenario described above.  And we do not have a submitted form for him.  Note the one above was not a comcast one.  Sorry.

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    david
    Answered on September 18, 2017 at 05:38 PM

    We have indeed been having issues with users that have @comcast.net email addresses not receiving email notifications when sent from our services.  I am not sure if your issue is related though since all the emails do show as being sent successfully:

    Here was the link sent in the last email:

    https://form.jotform.us/72125437623150?session=sborgmann@comcast.net

    Have them try a different email address or try sending the notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    The submissions themselves were received.

     

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    teenreachorg
    Answered on September 19, 2017 at 01:50 PM

    When you say the submissions themselves were received, what do you mean? I see the sign-in part received (I see 2 for him) but I don't see a completed form in the submissions.  Is it still possible to get his partial filled out form or does he have to start over? This is a very long form, so I wanted to try to retrieve if possible.  If he has to fill out another one, I will have him use a different email. I just want to make sure it is working first. If we can recover the part he filled out already, then we can let him know he may not receive a copy once completed but we can check on our end once he submits it. I will see about adding a note on the form about issues with comcast.  Is there a way to address this with comcast as well?

    2017 Compliance Survey = Completed forms

    2017 Compliance Survey Sign-in Form = sign in portion

    Thanks, Chellie

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    Chriistian
    Answered on September 19, 2017 at 02:13 PM

    When you say the submissions themselves were received, what do you mean? I see the sign-in part received (I see 2 for him) 

    - Yes, you are correct. My colleague is probably referring to these submissions.


    Is it still possible to get his partial filled out form or does he have to start over? This is a very long form, so I wanted to try to retrieve if possible.

    - if the link https://form.jotform.us/71715692089163?session=sborgmann@comcast.net did not work, I am afraid, the user has to start over again with the form.

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    teenreachorg
    Answered on September 19, 2017 at 02:19 PM

    What if I delete one of the two? Could it some how be tied to the first entry? Sorry, I don't know how this works. Just hoping he doesn't have to start over.

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    david
    Answered on September 19, 2017 at 02:51 PM

    There are two completely separate forms.  The first form, your sign in form, allows users to enter their email address to receive a link to your second form.  They submit form one and you receive a submission, which is what the user in this case did.  Those are the two submissions showing for your first form.  Then they start filling out form 2 from the URL they receive in the email autoresponder.  Submitting form 2 collects the data in form 2.  Deleting either of those submissions in form 1 has no affect on the data for form 2. 

    Since they likely did not receive the email autoresponder, they did not receive a their specific session URL.  If they filled out the form partially and were not using the session URL, their data would not have been saved unless they submitted the form.  I checked your incomplete submissions for form 2 and did not see anything from the user in question.  They will need to start the form over again.

    Instead of getting the session URL from the first form, you can have them begin the second form from the following URL:

    https://form.jotform.us/71715692089163?session=sborgmann@comcast.net

    It would be the same as if they had filled out form one and received the URL in the email.

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    teenreachorg
    Answered on September 19, 2017 at 04:11 PM

    Ok, thanks. He ended up printing out the form he had filled out and will end up being able to submit that one printed instead of filling it out again.  Glad he printed.  I will do another test on the form myself right now, since I made changes to the email response area.  Thanks. Chellie

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    teenreachorg
    Answered on September 19, 2017 at 04:50 PM

    By the way, now that we have it set up using smtp mail and all settings are correct, my comcast email is getting the tests.  

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    candy
    Answered on October 12, 2017 at 03:36 AM

    Dear @teenreachorg,

    We are really sorry for the inconvenience you had with Comcast emails. Let me inform you about that our DevOps team has just fixed the issue. 

    Please check and let us know if you have any problem.

    Thanks.