- PKTC1Asked on September 19, 2017 at 12:27 AM
While trying to log in to make changes to my form per your email, my account has been suspended. Please assist. Thank you.
- JotForm Supportashwin_dAnswered on September 19, 2017 at 01:42 AM
Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Platinum Key Event Payment Form" & "Platinum Key Payment Form" has fields asking for customer's credit card number which makes it suspected of being used for phishing.
Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.
I have deleted the credit card related fields and activated your account again. Your form is back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.