DocuSign Widget: Please fix error before submit error

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    Asked on September 19, 2017 at 07:16 AM

    I cloned the form and rearranged it so there is only 1 signature for all 3 pieces, and it is at the end. That seems to have worked and I was able to sign the form. End result was I got a summary of the info entered, with a line at the bottom saying it was signed on docusign. On my docusign account, I received a page with the signature only and envelope id. But the details of the actual agreement are not included anywhere on the submissions details that I can see, so it doesn't show what the are signing, just the info they entered.

    On the original tutorial video I watched on how to do this, it looks like it was done on the legacy format, and in the end, it came back as the full detailed form with all info they entered and all written agreements on the same page as the digital signature. So I tried to go back to the legacy format, and the docusign widget is still not working on the legacy format.

    Is it possible to get a complete detailed form with the agreements, detaild entered, and signature on the new form layout? Or is the legacy layout what I need to use to accomplish that? If so, the widget needs fixed on the legacy layout, or I need further guidance on how to accomplish what I need.

    In the end, I need to be able to send the signed agreements to the employer to authorize payroll deductions being agreed to on these forms, and I'm concerned they will reject the authorizations they way they are currently coming through after being submitted.

    But I think we're getting closer!


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    Answered on September 19, 2017 at 07:22 AM

    We are sorry for this inconvenience. 

    We had to split your second issue to this thread to assist you in a better way. Please follow here for the updates:

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    Answered on January 05, 2018 at 03:30 AM

    Apologies for the delayed response. 

    Please add the Docusign widget on your form. You should be able to use it with the new Card Form layout without a hitch. 

    Let us know how that goes.