form not showing on cellphones/mobile devices

  • Profile Image
    LTobias
    Asked on September 19, 2017 at 07:21 AM

    Hi, I created an order form in Jotform which sits on my FB page. But I have found out that neither the link "contact Us" or the form show up on a cellphone although they are find on a computer or tablet.

    Please help as I am losing orders becasue of this. People love my product but can't order via their cellphones.

    Its urgent,

    thanks
    Leaza

  • Profile Image
    Marvih
    Answered on September 19, 2017 at 09:24 AM

    Can you please try use the iFrame embed code ?

    If still not working, try clearing/debugging your facebook cache to update your form. https://developers.facebook.com/tools/debug/

  • Profile Image
    VitorBuenoo
    Answered on September 19, 2017 at 09:36 AM

    Desculpem-me por entrar aqui para falar de outro assunto, mas é que estou tendo problemas para abrir o suporte está dando erro: https://jcm/submit.php


    E o meu maior problema é que as edições dos meus envios dos formulários estão sendo duplicadas !

  • Profile Image
    Marvih
    Answered on September 19, 2017 at 11:11 AM

    We apologize for the inconvenience, we have already alerted our developers on these issues and hopefully gets fixed ASAP today.

    Thank you for reporting this issue to us.