- JotForm SupportJanAnswered on September 19, 2017 at 10:27 AM
You are getting this error message because you are not signed in to your JotForm account on that browser.
Also, this is happening if the thread that you are trying to open is set to "Private".
Please make sure that you are signed in to your JotForm account in order to open your private threads. Here's the link to the Login page: https://www.jotform.com/login.
Hope that helps. Thank you.