Links in embedded forms dont work (wordpress.com)

  • ahdach
    Asked on September 19, 2017 at 7:46 AM

    Hi,


    I tried to use the terms & conditions widget. But the terms link, although it appears in the embedded form, it does not open up the page referred to.

    I've read here that smth had to be done on your end.

    https://en.forums.wordpress.com/topic/problems-embedding-a-jotform-only-shows-the-link-1?replies=7


    What could I/you do?


    Thanks

  • Chriistian Jotform Support
    Replied on September 19, 2017 at 10:25 AM

    I checked the site you provided and I was able to replicate the issue you are reporting. When I click on the Terms & Conditions and Privacy Policy link nothing happens.

    Links in embedded forms dont work (wordpress Screenshot 20

    Can you try to re-embed your form using the iFrame embed code and see if this will fix the issue? To get the iFrame embed code, just follow the instructions provided in this guide: Getting the Form iFrame Code.

  • ahdach
    Replied on September 19, 2017 at 11:06 AM

    Nope, it does not work with Iframe.


    1. I paste the embed code.

    Links in embedded forms dont work (wordpress Screenshot 50


    2. I check the visual

    Links in embedded forms dont work (wordpress Screenshot 61


    3. I re-check the HTML tab. The script is gone...

    Links in embedded forms dont work (wordpress Screenshot 72

    4. But, most importantly, when looking at the published page. This is what is deployed.

    Links in embedded forms dont work (wordpress Screenshot 83

  • Chriistian Jotform Support
    Replied on September 19, 2017 at 11:27 AM

    Can you try to use this iFrame code only on your form and see if this will help? 

    <iframe id="JotFormIFrame-72612941284356" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/72612941284356" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no"> </iframe>

  • ahdach
    Replied on September 19, 2017 at 11:35 AM

    It does not work.

    When I try to paste your code, the wordpress.com editor updates to the form link.



    Links in embedded forms dont work (wordpress Screenshot 20

  • Elton Support Team Lead
    Replied on September 19, 2017 at 11:54 AM

    Scripts and iframes will not work on wordpress.com so that's not going to work. Sorry for this mistake.

    Please re-embed the form again using the Wordpress.com code provided in the publish window.

    And for the terms widget, you can replace it with a regular checkbox field as a workaround and see if this helps. To do that, add a multiple choice field to your form then add the following text options wrap with a hyperlink code.

    Example: 

    I agree to the <a href="http://helenogrady.lu/terms-and-conditions" target="_blank" id="_terms" rel="nofollow">Terms and Conditions</a>
    I agree to the <a href="http://www.helenogrady.lu/privacy-policy" target="_blank" id="_terms" rel="nofollow">Privacy Policy</a>

    Links in embedded forms dont work (wordpress Screenshot 40

    Links in embedded forms dont work (wordpress Screenshot 51

    Result:

    Links in embedded forms dont work (wordpress Screenshot 62

    Hope this helps!

  • ahdach
    Replied on September 20, 2017 at 3:49 AM

    Thanks. I'm almost there...

    How can I get rid of the white space? Its where the Question Text placeholder.

    Links in embedded forms dont work (wordpress Screenshot 20

  • Support_Management Jotform Support
    Replied on September 20, 2017 at 4:26 AM

    Hey @ahdach - Glad we're making progress. To stay on topic, I moved your last post to a separate thread https://www.jotform.com/answers/1252532 

    We'll reply to you there shortly.