Why is this form generating two autoresponses?

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    JFedGMW
    Asked on September 19, 2017 at 08:55 AM

    This is generating a standard autoresponse "Thank you for registering..." and a tax receipt. Where is the option for the tax receipt eblast?

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    eezgikrtl
    Answered on September 19, 2017 at 10:14 AM

    I have tested your form and seen that it is generating just a standart autoresponse email. In addition, When I checked the email setting, I only saw one autoresponder set for this form.

    Is there any chance that you had two autoresponders and deleted one of them?


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    John_Benson
    Answered on September 19, 2017 at 11:34 AM

    I cloned your form to test it further and I received one autoresponse. 

    I also checked your email settings and I can see that you have one autoresponder email and one notification email with multiple recipients. 

    If the issue persists, please provide a screenshot of two auto responses you're receiving so we can check it further. Please follow this guide on how to post a screenshot here in JotForm: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum