What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My notification emails have stopped sending

    Asked by CSCMemorabilia on August 30, 2012 at 11:59 PM

    I am no longer receiving my notification emails. No changes were made. I tried sending test emails in the form edit window and it doesn't work. Please advise.

    Also, why is it indicating that there are 49 of 100 submissions when I have deleted all submissions (from the trash, as well)?


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    Answered by AtacanC on August 31, 2012 at 02:18 AM

    We apologize for any inconvenience this may have caused you. Your email address was in the bounce list and i have manually removed it, should be working fine by now. Can you please change the Sender E-mail to noreply@jotform.com as shown below?

    Deleting your current submissions won't change the monthly submissions count. For all users, the counts will automatically reset to zero on the 1st day of every month.

    Feel free to contact us if you have any other questions.