My yearly payment was charged to the wrong card can I change it?

  • caitlinh
    Asked on September 19, 2017 at 12:43 PM
  • Kiran Support Team Lead
    Replied on September 19, 2017 at 1:14 PM

    Since the card is already charged, unfortunately, it is not possible to change the card. You may consider changing the credit card information from the billing section of your account. 

    My yearly payment was charged to the wrong card can I change it? Image 1 Screenshot 20

    If you still do not want to use the card for the current subscription, you may change the credit card information as mentioned above and then cancel the subscription to downgrade the account to Free. So that we can refund the amount of the current subscription which would take 5 to 7 business days. You may then upgrade your account again normally. 

    Hope this information helps!