Receiving form emails in wrong language

  • KCoAd
    Asked on September 19, 2017 at 1:49 PM

    we tested our form and received confirmation and form (back) in [German?]

    Jotform Thread 1251877 Screenshot
  • Mike
    Replied on September 19, 2017 at 2:30 PM

    The issue appears to be related to the outdated email templates on your form.

    In order to fix this:

    1) Delete the current email notifications and autoresponders from your form.

    How to Delete Notifications/Autoresponder

    2) Add the new emails.

    Setting up Email Notifications (usually emailed to the form administrators)

    Setting up an Autoresponder Email (usually emailed to the form submitters)

    If you need any further assistance, please let us know.

  • Mike
    Replied on September 19, 2017 at 2:32 PM

    You may also want to delete the conditions with errors.

    Receiving form emails in wrong language Image 1 Screenshot 20