Is it possible to change the email auto-responder based on the form language?

  • laurenberryhill
    Asked on September 19, 2017 at 2:13 PM
    Also, is there a way to translate the autoresponder email into Spanish
    based off of their completion of the form in English or Spanish?
  • Kevin Support Team Lead
    Replied on September 19, 2017 at 2:19 PM

    It's possible to change the email based on conditions as well, you only need to set up the condition like this: 

    Is it possible to change the email auto responder based on the form language?  Image 1 Screenshot 20

    I hope this helps. 

  • laurenberryhill
    Replied on September 19, 2017 at 2:44 PM
    Thanks for the quick response. I see that you can set up a condition,
    however I don't see an option to actually chance the wording.

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  • laurenberryhill
    Replied on September 19, 2017 at 2:44 PM
    *change the wording

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  • Marvih
    Replied on September 19, 2017 at 3:10 PM

    Did you mean this one ?Is it possible to change the email auto responder based on the form language?  Image 1 Screenshot 20


  • laurenberryhill
    Replied on September 19, 2017 at 3:43 PM
    No, the autoresponder confirmation.

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  • Marvih
    Replied on September 19, 2017 at 4:21 PM

    You need to add another autoresponder notification, you can name it Espanol or whatever you want. Then you edit manually the content into Espanol since we do not have the tool to change the autoresponder language automatically.

    Is it possible to change the email auto responder based on the form language?  Image 1 Screenshot 30

    Then apply the condition given by my colleague.
    Is it possible to change the email auto responder based on the form language?  Image 2 Screenshot 41

  • laurenberryhill
    Replied on September 19, 2017 at 5:43 PM
    Thank you for that information. It sent both of the autoresponder emails
    when I completed it in Spanish.

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  • Kevin Support Team Lead
    Replied on September 19, 2017 at 6:11 PM

    This happens since the other auto-responder is not related to any condition, you will need to have a condition to send both emails, one for English and one for Spanish, otherwise your users will receive both emails. 


  • laurenberryhill
    Replied on September 19, 2017 at 6:43 PM
    Should it be sending both?

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  • Kevin Support Team Lead
    Replied on September 19, 2017 at 7:09 PM

    Yes, currently it's correct that your form sends two emails when the Spanish option is selected since there is not anything that indicates that when the English email should be sent. 

    If you set two conditions, another one for the English email, then only one of them will be sent. 

    Let us know how it goes. 

  • laurenberryhill
    Replied on September 20, 2017 at 12:43 PM
    Yes, it worked correctly! Thank you.

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