We upgraded to bronze and status doesn't reflect this

is anyone available to chat about our issue - 3rd email and no response - help or response would be greatly appreciated

I'm sorry for the trouble caused to you. 

It seems you have created one more thread for same issue and one of my colleague is already responding to you in the following thread:  https://www.jotform.com/answers/1251940-we-upgraded-to-bronze-and-status-doesn-t-reflect-this