Email notifications with missing fields

  • ellingtonhall
    Asked on September 19, 2017 at 2:56 PM

    When I receive an email that someone has filled out the form, not all of the questions that have been answered appear in the email. How do I make sure that everything shows up in the email?

  • TREVON
    Replied on September 19, 2017 at 3:27 PM

    Apologies for the challenges you are facing. In order to add some field to your email notification,  kindly follow the demo below.

    Email notifications with missing fields Image 1 Screenshot 20

    Kindly let us know if the information was helpful.

  • ellingtonhall
    Replied on September 21, 2017 at 2:45 PM

    Not all of the information in the email settings are showing up in the form's email response. I have everything set up n the settings, but when I receive the email. Only part of what I have in the settings shows up in the email that I receive. How do I make sure that everything that I set up in the settings shows up in the email that I will receive?

  • aubreybourke
    Replied on September 21, 2017 at 4:20 PM

    1. Can you please submit the form URL where this is occurring:

    Where to Find My Form URL? 

    2. And let us know was this working previously?


    If so its possible your email notification is corrupt. So just delete it and add a new notification/autoresponder

    Email notifications with missing fields Image 1 Screenshot 30

    It is also possible that some of your fields are not required, (they will be blank) so they wont appear in your email unless you specify to include empty fields.

    To do this, open your email settings, and on the advanced tab make sure the "hide empty fields" option is switched off.

    Email notifications with missing fields Image 2 Screenshot 41