monthly submissions

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    Asked on August 31, 2012 at 05:48 AM

    please could you clarify the monthly submissions system. Having just resubscribed today it seems to me that the submissions received during the previous billing period should not be counted towards my 1000 limit for this new billing period. yet my account tells me it will stop taking submissions on Monday. If you could explain exactly how you determine and count 'monthly' submissions that would be great.

    Many thanks,

    David Thompson

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    Answered on August 31, 2012 at 06:09 AM

    Hi David;

    Thanks for contacting us.

    Please note that accumulated form submissions are reset every 1st day of the month (i.e on 1st september), so at this date  your account will reset to Zero automatically.

    Account upgrade ensures that your get to a higher form submissions quota (i.e from 100 in Free to 1000 in Premium) but doesn't clear the already accumulatedform submissions.

    I have cleared some of your form submission accumulated to allow you login and receive mails awaiting account reset on 1st as your account is already in Overlimit Status.

    I hope this informatioin is helpful to you and please lets know if you need any clarification.