New Guides Layout: Replies from support are not showing on user's comments.

  • Profile Image
    fbegey
    Asked on September 19, 2017 at 07:34 PM

    Okay, I see 39 questions on this page, starting from 2015 all the way up to June 2017, and not a single reply from Jotform. And it's not like you have even a feature for users to reply to other users. What's the point of allowing comments then? Is it only to show that you don't have the resources to read this stuff?

    Plus, multiple people asking for the same feature (an easy way to reset the form and prepare for a new submission) and no sign that this is even being considered.

    As a matter of fact, I came to finding this page because the option to set up and customise the 'thank you page' seem to have gone completely, and I can't even find a comment about that.

    All this, coupled with a few quirky behaviours I have encountered while trying to setup a simple student registration form really makes you think twice about signing up for a paid account. It would be a shame, because there is also a lot to be liked here.



    This is a re-post of a comment on Setting up the Thank You Page



    This is a re-post of a comment on Setting up the Thank You Page

  • Profile Image
    Kevin_G
    Answered on September 19, 2017 at 09:08 PM

    Please note that we in fact reply to all of the questions we receive either through our forum, via email and even to comment on guides. 

    Here are some replies to some comments on the guide "Setting up the Thank You Page": 

    https://www.jotform.com/answers/262032 

    https://www.jotform.com/answers/218377 

    https://www.jotform.com/answers/1185491 

    However, I have checked on the comments section and found that there are not currently buttons that redirect to the given answer. I will report this to our second level so this can be corrected. 

    Thank you for your feedback about it, we will keep you updated on this thread. 

    Regarding your issue about not finding the thank you page section, it has been moved to a different thread, we will help you as soon as possible here: https://www.jotform.com/answers/1252313 

    Thanks. 

  • Profile Image
    ibrahim
    Answered on October 11, 2017 at 04:35 AM

    Hi fbegey,

    It should be fixed now. Let us know if you have further questions.

    Thank you!