Not receiving notifications to 2 email addresses

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    astechit
    Asked on September 19, 2017 at 08:40 PM

    I am unable to send notifications to two specific email addresses. I have them filled out correct, but it only sends an email to one of them. Am I doing something wrong? Currently, 4 email addresses are configured, but only 2 of them receive emails. 3 of the email addresses are all from the same domain.

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    Kiran
    Answered on September 19, 2017 at 11:05 PM

    I have checked your last edited JotForm and see that the form has a notification with only 2 recipients. As I check these two email addresses in our bounce list they are not listed there. Also, the email history log shows that the email notifications are being sent without any issue. You may also check the email history log of your account by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.