Dropdown field - Options - Calculations values not saving properly

  • Profile Image
    Asked on September 19, 2017 at 10:07 PM

    My Options and Calculation values are the same.  After copy (Options) list and paste (into Calculations) [as shown in your new instruction demo], pressed Save ("Saving"..."Save" completed), it 'appears' the values match both lists.  Went back into the form, and to double-check my work, opened this same field and it all 'appears' to have saved.  However, when I closed the form and re-opened it, then clicked on the properties of the field, Options and Calculations now do not match - the Calculation list dropped the first entry and shifted the entire list up by one position.

    This issue has happened throughout today for two different users on this form.

    To fix this (I hope this change sticks), I had to make a minor change to a text field in my form, and then saved.  Now when I exit Jotform and log back in, the field with Options and Calculations match.  Also tried with a different browser and the form field appears to be working now.

  • Profile Image
    Answered on September 20, 2017 at 01:13 AM

    I am not sure if I have understood your question correctly. Do you mean to say that when you pasted the values in calculation values of dropdown, it is saved correctly. But when you come back to form, the entire list is shifted up by one.

    I did test this issue and I am unable to replicate the issue you are having. Please check the screenshot below:

    I would suggest you to please try again and get back to us if the issue persists. You may also like to share what minor changes you did in text field.

    We will wait for your response.