I can't see the collaborator's icon when working on collaboration URL

  • omaruko
    Asked on September 19, 2017 at 10:21 PM

    Hi there

    I refer to the following URL.

    https://www.jotform.com/help/419-Understanding-Form-Collaborationl

    I got the path of 1 and 2. However, I could not find a guest icon.

    https://gyazo.com/44f7c6d418bd29c20336c2d2dda914ac

    I am afraid my path must have been wrong.

    Please guide me the right path.

  • Elton Support Team Lead
    Replied on September 20, 2017 at 1:21 AM

    It worked fine when testing my forms.

    I cant see the collaborators icon when working on collaboration URL Image 1 Screenshot 20

    Perhaps your collab URL is not working anymore?

    Can you please try to create a new collab URL and share it with us so we can check it here?

  • omaruko
    Replied on September 20, 2017 at 10:05 PM

    @EltonCris

    Thank you for your reply.

    Based on your advice, I have created the new collab URL as Draft

    https://www.jotform.com/build/72627929001456

    For my reference, I copied into my Google account.

    Original one as Chrome

    https://gyazo.com/01af3a30b76a0d81a896ce6fba673129

    Copy one as Edge

    https://gyazo.com/55c3dfb44167bdff092d058160a00577

    Please guide me what is the meaning I marked

    >Perhaps your collab URL is not working anymore?

    The reason is why I had used the same browser, right.



  • Kiran Support Team Lead
    Replied on September 20, 2017 at 11:19 PM

    The user icons displayed on the Chrome browser are the collaborator user on Edge, Add collaborator/get collaboration link, your account profile logo in the order left to right.

    The logos displayed in the Edge are the form owner and the guest collaborator in the order left to right.

    The reason is why I had used the same browser, right.

    Yes. When the same browser is used, since you are logged into your JotForm account the collaboration URL will not work as a collaborator.

    Hope this information helps! 

  • omaruko
    Replied on September 21, 2017 at 10:52 PM

     @EltonCris @Kiran

    >> https://gyazo.com/44f7c6d418bd29c20336c2d2d da914ac

    I got it.

    >Perhaps your collab URL is not working anymore?

    Does it happen to anytime?

    I would not care, though

  • Kiran Support Team Lead
    Replied on September 22, 2017 at 12:11 AM

    >Perhaps your collab URL is not working anymore?

    Does it happen to anytime?

    This might happen when the token issued for the form is expired or any typos in the URL.

    If you need any further assistance, please let us know. We will be happy to assist.