- fbegeyAsked on September 20, 2017 at 01:53 AM
I am posting this follow-up because I have received two replies from customer support within a couple of hours of posting my previous comment, so I think it's only fair to say that 1) apparently they DO read these comments, and 2) they DO care.
Now remains the fact that it may be a good idea to display replies as well as questions, and that there is some confusion between legacy theme and new theme, with some less-than-intuitive UX and too many options when searching for answers. BUT HEY, really impressed with customer service, and despite all my (constructive) criticism I am liking a lot of what I see, and this beats every other alternative I have tried so far.
This is a re-post of a comment on Setting up the Thank You Page
- JotForm SupportNik_CAnswered on September 20, 2017 at 02:24 AM
Thank you for follow-up and your comment.
We appreciate every feedback from our users so we can improve our service.
If you have any further concerns or questions please get back to us.