Why we are receiving 404 error when checking attachment of forms?

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    MaryJaneTividad
    Asked on September 20, 2017 at 02:01 AM

    Hi,

    We are receiving 404 error when checking attachment of forms.


    Please advise.

    Thanks.

    MJ

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    Nik_C
    Answered on September 20, 2017 at 02:31 AM

    Unfortunately, when you see that error it means that the file is not properly uploaded or it is corrupted somehow.

    And it will require that the end user re-uploads the file.

    We're sorry for this inconvenience.

    Let us know if you have any further questions.

    Thank you!

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    MaryJaneTividad
    Answered on September 20, 2017 at 03:43 AM
    Hi,
    All 400++ submission forms are not loading.
    Some of it was working before but now, it was a 404 error.
    Can you check it again?
    Thanks.
    MJ
    ---- On Wed, 20 Sep 2017 14:31:25 +0800 JotForm <noreply@jotform.com> wrote ----
    A new response has been received:
    Answered by Nik_C
    Unfortunately, when you see that error it means that the file is not properly uploaded or it is corrupted somehow.
    And it will require that the end user re-uploads the file.
    We're sorry for this inconvenience.
    Let us know if you have any further questions.
    Thank you!
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    ashwin_d
    Answered on September 20, 2017 at 03:58 AM

    Can you please share one of the file download URL which is showing 404 Not found error?

    It seems you have a sub user account and have access to shared form. Please note that user "ApartofMelb" has privacy setting enabled as "Require log-in to view uploaded files.". Please check the screenshot below:

    You need to be logged in to account before you view the uploaded files.

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    MaryJaneTividad
    Answered on September 21, 2017 at 02:43 AM
    Hi,
    That is correct, I am aware that the administrator of the "ApartofMelb" has privacy setting enables for required log-in.
    It is the same reason why my team created an different account to log in so we can check the attachment.
    Please see below example of error upon opening the attachment:
    https://www.jotform.com/uploads/ApartofMelb/71337760786870/3817619576162165814/IMG_2206.jpg
    https://www.jotform.com/uploads/ApartofMelb/71337760786870/3816937396803238817/image.jpg
    Basically, all 400++ attachment cannot be opened, how is that possible?
    It was working before and suddenly that error is keep on appearing.
    Thanks for your assistance on this.
    MJ
    ---- On Wed, 20 Sep 2017 15:58:37 +0800 JotForm <noreply@jotform.com> wrote ----
    A new response has been received:
    Answered by ashwin_d
    Can you please share one of the file download URL which is showing 404 Not found error?
    It seems you have a sub user account and have access to shared form. Please note that user "ApartofMelb" has privacy setting enabled as "Require log-in to view uploaded files.". Please check the screenshot below:
    You need to be logged in to account before you view the uploaded files.
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    liyam
    Answered on September 21, 2017 at 02:56 AM

    Hello MJ,

    The meaning there for Require login to view uploaded files means that the person must login to that specific account of the owner of the form in order for the attachment can be viewed.

    So by creating a different username in order to access the files submitted to the account ApartofMelb, is a misunderstanding of the use of the setting. What you need to do is to login to ApartofMelb in order to view the files.

    Thanks.

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    MaryJaneTividad
    Answered on September 24, 2017 at 09:43 PM
    Hi,
    Is there anyway we can download the attachment without being dependent on the account holder, aside from, he has to change the settings?
    Is there any options available?
    Thanks.
    MJ
    ---- On Thu, 21 Sep 2017 14:56:33 +0800 JotForm <noreply@jotform.com> wrote ----
    A new response has been received:
    Answered by liyam
    Hello MJ,
    The meaning there for Require login to view uploaded files means that the person must login to that specific account of the owner of the form in order for the attachment can be viewed.
    So by creating a different username in order to access the files submitted to the account ApartofMelb, is a misunderstanding of the use of the setting. What you need to do is to login to ApartofMelb in order to view the files.
    Thanks.
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    ashwin_d
    Answered on September 25, 2017 at 01:18 AM

    Unfortunately no. Master account user needs to disable privacy setting "Require log-in to view uploaded files." to allow user to download files without login.

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    MaryJaneTividad
    Answered on October 01, 2017 at 11:43 PM
    Hi,
    I have discussed this to the master account holder, regarding the setting, but some information are sensitive so the setting won't be changed.
    The only folder that we need to access is the one shown below.
    Since we are given our own account user and password, can we open the templates attached on this folder or else, it is a non-sense to have our own username but unable to check documents.
    Is there anway you can configure that? or if we have other options?
    Thanks,
    MJ
    ---- On Mon, 25 Sep 2017 13:18:53 +0800 JotForm <noreply@jotform.com> wrote ----
    A new response has been received:
    Answered by ashwin_d
    Unfortunately no. Master account user needs to disable privacy setting "Require log-in to view uploaded files." to allow user to download files without login.
    View this thread on browser » Unsubscribe Thread
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    ashwin_d
    Answered on October 02, 2017 at 01:07 AM

    Unfortunately it is not possible to view uploaded files if you are not logged in to source account where the privacy setting of "Require log-in to view uploaded files." is enabled. There are only two possible solutions:

    #1. You login to account "ApartofMelb" and then you will be able to view uploaded files. 

    #2. Disable privacy setting of "Require log-in to view uploaded files."