How can we hide the Jotform branding and its email address

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    RSMHK
    Asked on September 20, 2017 at 03:26 AM

    We're on the silver plan.  The applicant received an acknowledgement email which shows the JotForm branding including "Now create your own JotForm, It's free!" and "Create a JotForm".  Can we remove them and hide the email address of "norely@jotform.com"?

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    Sabbir
    Answered on September 20, 2017 at 04:04 AM

    Hello

    You can change the "Now create your own JotForm, It's free!" and "Create a JotForm" link from your Notification or Autoresponder email template.

    From Settings->Emails->Notification

    Click on the Edit icon and you will see your notification email template.

    Using this toolbar on your email template you can change whatever you needed.

    For avoiding noreply@jotform.com, you may use your own email address as the sender using your own SMTP.

    Refer to this link for more informationHow-to-Setup-SMTP-for-a-Form

    If you need further assistance, please let us know.

    Thanks.


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    Chriistian
    Answered on September 20, 2017 at 04:06 AM

    You can always customize the Email Notification and Autoresponder Email Template on your form in order to remove the JotForm branding in Email alerts.


    Related guides:

    Setting Up Email Notifications

    Creating a Form Autoresponder

    Regarding your other question about how to remove and hide the email address noreply@jotform.com in the email alert, you can do this by changing the default sender email address noreply@jotform.com to custom email address you prefer in the Email Settings. Please refer to this guide: How to Add a Custom Sender Address to an Email Alert.

    Let us know if you need further assistance.