How can we hide the Jotform branding and its email address

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    Asked on September 20, 2017 at 03:26 AM

    We're on the silver plan.  The applicant received an acknowledgement email which shows the JotForm branding including "Now create your own JotForm, It's free!" and "Create a JotForm".  Can we remove them and hide the email address of ""?

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    Answered on September 20, 2017 at 04:04 AM


    You can change the "Now create your own JotForm, It's free!" and "Create a JotForm" link from your Notification or Autoresponder email template.

    From Settings->Emails->Notification

    Click on the Edit icon and you will see your notification email template.

    Using this toolbar on your email template you can change whatever you needed.

    For avoiding, you may use your own email address as the sender using your own SMTP.

    Refer to this link for more informationHow-to-Setup-SMTP-for-a-Form

    If you need further assistance, please let us know.


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    Answered on September 20, 2017 at 04:06 AM

    You can always customize the Email Notification and Autoresponder Email Template on your form in order to remove the JotForm branding in Email alerts.

    Related guides:

    Setting Up Email Notifications

    Creating a Form Autoresponder

    Regarding your other question about how to remove and hide the email address in the email alert, you can do this by changing the default sender email address to custom email address you prefer in the Email Settings. Please refer to this guide: How to Add a Custom Sender Address to an Email Alert.

    Let us know if you need further assistance.