E-Mails

  • Profile Image
    mailrec
    Asked on September 20, 2017 at 07:23 AM

    Sehr geehrte Damen und Herren,

    was machen wir bei nachstehendem Formular falsch, da keine E-Mails zugestellt werden?

    Danke für Ihre Hilfe!

    mfg. Bernd Mutschler


  • Profile Image
    eezgikrtl
    Answered on September 20, 2017 at 09:30 AM

    Hi,

    The reason of this can have many reasons.

    Firstly,please make sure that there is a recipient email address in your form notification and that this is the email address you want the submissions to go to. This guide "Finding out E-mail Address used for submission" will give you a quick walkthrough.

    Check to see if your email is on the bounce list. Here's a guide on how to check and remove email in the bounce list.


    Finally,please check your e-mail that if the email is in your spam/junk folder. If it's there, mark it as "Not Spam" so that it will not be flagged as spam in the future.

    Also you can look at that link https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications to solve the problem.

    If your problem will continue,please let us know.

    Thanks.

  • Profile Image
    BJoanna
    Answered on September 20, 2017 at 11:14 AM

    @mailrec

    I checked email logs on your account and the emails failed to be sent to your email address. 

    You can also check the email logs on your account:

    How to View All Your Form Email History

    I saw that you are using your own email address as the sender email. Most likely you have not set your SMTP credentials correct and because of that the emails failed to be sent. 

    Please double check your SMTP credentials:

    How to Setup SMTP for a Form

    How to Edit/Delete Sender Emails on SMTP Settings

    You can also use our email address noreply@jotform.com as the Sender Email of your email Notification. 

    Hope this helps to solve the issue.