What happened to my old forms?

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    QualidadePrimiciasdoBrasil
    Asked on September 20, 2017 at 08:22 AM

    Hi,

    A short time ago i had a Premium acount but as expired and now
    is a Free acount, so my old forms as disappeared.
    How i can restore my forms ?
  • Profile Image
    BJoanna
    Answered on September 20, 2017 at 10:31 AM

    You have 3 forms on your account. The forms are not deleted when the account is downgraded. 

    If you are referring to submissions, that yes. The oldest submissions from your account are removed because the Total submission limit for the free accounts is 500 submissions. 

    Your account is also over the limit because of the Upload Storage space. The upload Storage space for the free accounts is 100 MB and the current upload storage space on your account is 1.55 GB. 

    To enable your forms, you have to upgrade your account or to delete the submissions that have uploads. 

    How to Delete Form Submission Data

    Please note that deleting submission data is irreversible and will permanently remove it in our servers, so I would suggest you to download the data first. 

    How to Download Form Submissions as Excel/CSV/PDF?

    How to Export All of Your Data at Once

    I temporarily restored your submissions, so that you can download them. I would suggest you to do this as soon as possible because our system will remove them again unless you upgrade your account. 

    Let us know if you need further assistance.