Not receiving email notifications

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    Asked on September 20, 2017 at 12:56 PM


    We no longer get the emails of our submissions to the email we selected to have the emails sent to. I have checked our usage and we are below the number of submissions we are allowed, the amount of space we are allowed, and every other limitation. We need to get this fixed as quickly as possible.

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    Answered on September 20, 2017 at 01:33 PM

    I have checked your Jotform and see that the notification is set to be sent using SMTP sender email address. As I check the email history log, I see that the emails are being sent normally from our end. You may also check the email history log of your account by following the guide below: 

    Since the emails are being sent using your own email address, we request you to check the SMTP settings on the account.

    You may also try changing the sender email address to Jotform default email address to see if that works.

    Please get back to us if the issue still persists. We will be happy to assist you further.