Fillable PDF form creator, fields that do not have default sub-labels do not have their sub-labels included in the PDF

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    troyacus
    Asked on September 20, 2017 at 05:09 PM

    When I try to convert my form into a pdf. format to be filled out that way when I download it to my computer it is almost completely un-usable. I want to be able to send it to people in pdf format to fill out that way too. Please help!

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    Mike
    Answered on September 20, 2017 at 06:52 PM

    Thank you for contacting us.

    Do you need the PDF to be filled online, or do you need it to be printed/emailed back to you?

    If you do not need an active (fillable) PDF, we can print your web form into a PDF file. It should be easier than the PDF generation.

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    Troyacus
    Answered on September 20, 2017 at 06:58 PM

    I need a foldable pdf version of the form so I can send it to people as an attachment. Just looking for two ways to have people fill out the app.

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    Kevin_G
    Answered on September 20, 2017 at 09:33 PM

    I have just tested with one of your forms and noticed the PDF is generated properly, here's a screenshot of the file I downloaded: 

    Is this not the same you're seeing on your end? 

    Please open the form using Adobe Reader, you may also provide us some screenshots about how the form displays on your end, this guide will help you uploading the images: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

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    troyacus
    Answered on September 21, 2017 at 09:36 AM

    With Adobe reader it works a lot better but the sub-labels are not showing up along with the place holders. Is there anyway to include these?

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    david
    Answered on September 21, 2017 at 11:29 AM

    I believe placeholder text might not be possible to include but the sub-labels should be.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.