What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications

    Asked by dbraunst on August 31, 2012 at 07:31 PM

    Hi.  I am able to get the form submissions in my inbox but I did not get the email notification.  Can you see if the email was sent and what happened?  http://jotform.us/form/22406830861148  Thanks!

    Page URL:
    http://form.jotform.us/form/22406830861148

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    Answered by jeanettebmz on August 31, 2012 at 08:03 PM

    I have checked your account and your form contains the email address daniel.b*****tein@av**.com which was not in into our bounce list

    Please add our Jotmails IP ADDRESSES to your email whitelist (or ask your email service provider to do it for you)

    Let us know if the issue gets resolved after this suggestion

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    JotForm Support

    Answered by Mike_T on August 31, 2012 at 08:06 PM

    According to our logs the messages are being sent. I would also recommend you to add the following addresses via "Postini Approve Senders" feature to see if that makes any difference.

    Approved Senders:

    noreply@jotform.com

    Approved domains:

    jotform.com

    amazonses.com

    email.amazonses.com

    Note that we use Amazon SES sending method for noreply@jotform.com sender.
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    Answered by dbraunst on August 31, 2012 at 08:12 PM

    Thanks for your quick replies!  I will look into it.