Delayed or not receiving email notification

  • Profile Image
    Rose
    Answered on September 21, 2017 at 08:33 AM

    We are sorry for this inconvenience.

    We have already aware of this delay problem and try to fix it. However, there are no lost emails. 

    Once the problem is fixed, you will be notified via this thread. 

  • Profile Image
    EltonCris
    Answered on September 22, 2017 at 03:53 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.