I am not able to receive the complete attached document on my email address

  • Profile Image
    AADEE
    Asked on September 21, 2017 at 06:27 AM

    Hi Team,

     

    I have created a form which contain some attachment and when i check the jotform reports i can able to see the all attachment,However when i submit the form i am not able to received complete attached document on my Email ID.

     

    I think data is loss,please let me know why i am not receiving complete data on my email id

     

    Thank you.

  • Profile Image
    Jan
    Answered on September 21, 2017 at 10:02 AM

    May I know the ID or the URL of the form you are having issues with?

    Normally, if the "Send Upload as attachment" option is enabled in the "Advanced" tab of the notification, the file uploaded by the user will appear in the email message as an attachment.

    If you can open the uploaded file on the Submissions page, then it means that the file is still on our servers. It also means that the link in the email should work.

    We will wait for your reply. Thank you.