Cancel duplicate accounts and upgrade

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    Asked on September 21, 2017 at 06:50 AM

    I have been trying to upgrade my subscription but for some reason jotform will not accept my new  card details.

    Please can you help me

    Kind regards

    Catherine Brant 

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    Answered on September 21, 2017 at 10:01 AM

    You can view your invoices on this page:

    If you check you will see you have three active accounts. You paid for the storage yearly plan three times this year. 

    So that's probably why its not working.

    We should cancel all those subscriptions. Because you want to upgrade right?

    Please let us know what plan you would like to upgrade to:

  • Profile Image
    Answered on September 22, 2017 at 07:09 AM

    I see that you have tried upgrading the account to Storage plan 3 times. However, the amount for the first 2 charges is refunded and adjusted with the last subscription. If you want to upgrade your account to Bronze or other, please let us know the subscription plan so that we can switch the plan from our end. The difference amount will be charged on your credit card which is already on the file.

    We will wait for your response. Thank you!