Cancel duplicate accounts and upgrade

  • PPetals
    Asked on September 21, 2017 at 6:50 AM

    I have been trying to upgrade my subscription but for some reason jotform will not accept my new  card details.

    Please can you help me

    Kind regards

    Catherine Brant 

  • aubreybourke
    Replied on September 21, 2017 at 10:01 AM

    You can view your invoices on this page:

    http://www.jotform.com/myaccount/billing

    If you check you will see you have three active accounts. You paid for the storage yearly plan three times this year. 

    Cancel duplicate accounts and upgrade Image 1 Screenshot 20

    So that's probably why its not working.

    We should cancel all those subscriptions. Because you want to upgrade right?

    Please let us know what plan you would like to upgrade to:

    https://www.jotform.com/pricing


  • Kiran Support Team Lead
    Replied on September 22, 2017 at 7:09 AM

    I see that you have tried upgrading the account to Storage plan 3 times. However, the amount for the first 2 charges is refunded and adjusted with the last subscription. If you want to upgrade your account to Bronze or other, please let us know the subscription plan so that we can switch the plan from our end. The difference amount will be charged on your credit card which is already on the file.

    We will wait for your response. Thank you!