Email notifications for all our forms have stopped sending

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    chapter_one
    Asked on September 21, 2017 at 06:54 AM

    This morning all notifications for our forms have stopped coming through to us.  I have checked our email against the bounce list and we use noreply@jotform.com as the sender.

    All jotform ip addresses are also added to my email account.

    Please can you help?

     

    Matt

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    chapter_one
    Answered on September 21, 2017 at 07:38 AM

    Emails do seem to be trickling through slowly now following a 2 hour+ delay ?

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    Rose
    Answered on September 21, 2017 at 08:38 AM

    We are sorry for this inconvenience.

    We have already aware of this delay problem and try to fix it. However, there are no lost emails. 

    Once the problem is fixed, you will be notified via this thread. 

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    EltonCris
    Answered on September 22, 2017 at 03:52 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.