What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing answers on email notification

    Asked by PE_SEC on August 31, 2012 at 09:57 PM

    I have set up a new form: http://www.jotform.com/?formID=22437415839863.


    Not all 'answers' are showing on the submission email I receive. Eg: Anything else you'd like to know about?/Please contact me/City. How do I correct my form so all information that is entered is shown on the submission email? Thanks.

    This is a re-post of a comment on Setting Up Email Notifications

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    JotForm Support

    Answered by idarktech on August 31, 2012 at 10:01 PM


    This happens when notification is edited and failed to update it self. To fix this, you have to recreate your form notifications. Just delete the existing notifications and create a new one.

    To delete notifications, follow this guide: How to Delete Notifications/Autoresponder

    To recreate, check this: Receiving Emails on Form Submissions

    Hope this helps. Thanks!

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    Answered by memaxt on December 18, 2013 at 05:25 AM

    I did this and it did not resolve my issue...please help

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    Answered by jedcadorna on December 18, 2013 at 07:08 AM


    Thank you for posting your concern. I suggest that you create a new thread about your issue so we can better track the progress of each ticket created by each user. I can also see that you have a few forms in your account may we know which form you are having problem with? 

    You can create a new thread through this link http://www.jotform.com/contact. You can follow this guide on how to upload images to better explain which part of your notification is not working.

    We thank you for your cooperation.