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Missing answers on email notificationAsked by PE_SEC on August 31, 2012 at 09:57 PM
I have set up a new form: http://www.jotform.com/?formID=22437415839863.
Not all 'answers' are showing on the submission email I receive. Eg: Anything else you'd like to know about?/Please contact me/City. How do I correct my form so all information that is entered is shown on the submission email? Thanks.
This is a re-post of a comment on Setting Up Email Notifications
This happens when notification is edited and failed to update it self. To fix this, you have to recreate your form notifications. Just delete the existing notifications and create a new one.
To delete notifications, follow this guide: How to Delete Notifications/Autoresponder
To recreate, check this: Receiving Emails on Form Submissions
Hope this helps. Thanks!
I did this and it did not resolve my issue...please help
Thank you for posting your concern. I suggest that you create a new thread about your issue so we can better track the progress of each ticket created by each user. I can also see that you have a few forms in your account may we know which form you are having problem with?
We thank you for your cooperation.