Missing answers on email notification

PE_SEC
Asked on August 31, 2012 at 09:57 PM

I have set up a new form: http://www.jotform.com/?formID=22437415839863.

Not all 'answers' are showing on the submission email I receive. Eg: Anything else you'd like to know about?/Please contact me/City. How do I correct my form so all information that is entered is shown on the submission email? Thanks.

This is a re-post of a comment on Setting up Email Notifications
idarktech
Answered on August 31, 2012 at 10:01 PM

Hi,

This happens when notification is edited and failed to update it self. To fix this, you have to recreate your form notifications. Just delete the existing notifications and create a new one.

To delete notifications, follow this guide: How to Delete Notifications/Autoresponder

To recreate, check this: Receiving Emails on Form Submissions

Hope this helps. Thanks!
jedcadorna
Answered on December 18, 2013 at 07:08 AM

@memaxt,

Thank you for posting your concern. I suggest that you create a new thread about your issue so we can better track the progress of each ticket created by each user. I can also see that you have a few forms in your account may we know which form you are having problem with?

You can create a new thread through this link http://www.jotform.com/contact. You can follow this guide on how to upload images to better explain which part of your notification is not working.

We thank you for your cooperation.