Email delivery delay

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    snjrose
    Asked on September 21, 2017 at 01:57 PM

    I haven't changed anything on my forms, but email notifications have stopped coming in. There is one customer with the name Krishnan who submitted 3 times on my Hogwarts Acceptance Letter Form and none weree emailed to me. Can you please look into this?

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    snjrose
    Answered on September 21, 2017 at 02:20 PM

    Just got another customer named Mir. I can see the submission in Jotform.com, but did not receive the email. I even checked my notification settings. Nothing has changed. This has just started this morning.

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    aubreybourke
    Answered on September 21, 2017 at 03:46 PM

    Yes, we are experiencing an email delivery issue here on our side. And I have been instructed to escalate these cases.

    Note that the email will not be lost. Only delayed.

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    snjrose
    Answered on September 21, 2017 at 06:16 PM

    Please note that my customers are telling me they are not receiving their email notifications either. I have it set up so that both of us gets a copy emailed. Here is the email I got:

    "Hello,

     

    I have tried several times filling out the personalization forms for the Wizarding Acceptance Letter (British School).  But I have yet to receive the email to proof read it.  And I have tried using two different email boxes.  And yes, I checked my spam/junk boxes as well.  Is there an issue or could you help me get the copy so I can proof read it?"

     


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    Kevin_G
    Answered on September 21, 2017 at 09:24 PM

    Apologies for the inconveniences caused to you. 

    Our developers are aware of the emails issue, this thread has been also forwarded to our developers so you will be notified when this is fixed. 

    Thank you for your understanding. 

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    EltonCris
    Answered on September 22, 2017 at 03:45 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.