We are not receiving email notifications from our forms

  • Profile Image
    crsslo
    Asked on September 21, 2017 at 02:43 PM

    We are not receiving email notifications from our forms

  • Profile Image
    aubreybourke
    Answered on September 21, 2017 at 03:58 PM

    We are currently experiencing an issue with email delivery from today. Note that email should not be lost, only delayed.


  • Profile Image
    crsslo
    Answered on September 21, 2017 at 04:54 PM

    Thank you for your response.  Unfortunately, our maximum acceptable delay would be 60 seconds.

  • Profile Image
    John_Benson
    Answered on September 21, 2017 at 07:47 PM

    Thank you for letting us know.

    If you need further assistance, please contact us again.

  • Profile Image
    EltonCris
    Answered on September 22, 2017 at 03:46 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.