Not Receiving Email Notifications

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    kw605
    Asked on September 21, 2017 at 05:20 PM

    Hello,

    I am not receiving email notifications once a form has been submitted. I've tried sending multiple test emails to myself with no success and have also confirmed the email address in settings (chong@kw605tc.com)

    Your help is greatly appreciated!

    Thanks,

    Chong



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    John_Benson
    Answered on September 21, 2017 at 08:40 PM

    Sorry for the inconvenience. 

    We are experiencing a delay on our email servers today. Our developers already know the issue and they're working on it.

    Also, I checked the email addresses that you have provided and all of them are not on our bounce list. You will eventually receive the email on your end.

    If the issue persists, let us know so we can investigate it further.

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    EltonCris
    Answered on September 22, 2017 at 03:51 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.